In one of Australia’s most competitive industries, ERS has sought to differentiate itself through the offering of integrated solutions coupled with a commitment to adding value to its clients. To do this, ERS executes and approach to contract management that is based on over-servicing the client, providing dedicated and responsive account managers, and internal continuous improvement assessments.
ERS’ capabilities include:
- Security Officers
ERS provides manpower solutions that exceed the minimum standards and qualification provided by competitors. This is achieved through a commitment to recruiting personnel based on their attributes and experience, and then investing in their careers and qualifications. ERS’ turnover statistics are significantly lower than industry averages with a rate of less than 2% of security staff departing voluntarily.
- Security Project Management
Combined with our integrated and accredited Quality Management Systems, ERS adopts a holistic approach to developing and implementing solutions for clients, based on internationally recognized practices of security risk management. ERS employs consultants and project leads from diverse backgrounds to ensure clients are provided with systems based on the end user.
- Corporate Travel Safety
ERS is able to deliver access to comprehensive intelligence in over 400 cities, 180 countries through the ERS 24/7 platform, and intelligence service with a 24hr Response Operations Centre. As such, ERS provides clients with bespoke advice and training services, coupled with 24/7 response.
- Contract Management
ERS has proven experience in the conduct of audits and contract assessments, designed to provide clients with accurate and unbiased feedback on their services and capabilities.
Through partnerships with recognised Registered Training Organisations and with a team of experienced Workplace Trainers and Assessors, ERS provides clients with bespoke training services that are often outside the scope of accredited courses. This provides clients with exceptional value and a personalized service specific to their organisation.
ERS combines its knowledge of critical incident management to provide post incident investigations as well as ongoing investigative and surveillance services. This gives ERS the ability to lead multi-disciplined efforts where security is only one aspect.